Frequently Asked Questions
Personalising
Can I personalise the cookies to say something else?
Currently we offer the following standard selection of stamping on our cookies:
"BRIDE TO BE"
"WILL YOU BE MY BRIDESMAID" or
"XO"
If you have something else in mind, please feel free to get in touch with us
here and we can look into it for you.
Can I customise the contents of a gift box?
If you would like to add other items you have seen on our website into your gift box, please get in touch with us here and we will see what we can do!
Can I buy the gift boxes alone?
Unfortunately we cannot sell our gift boxes on their own, they can only be purchsed as part of our gift packages.
Shipping & Orders
How much will shipping cost?
For all purchases under $99, a flat rate of:
$6 will be applied to Auckland only,
$9 for the rest of North Island (Non-Rural) deliveries,
$12 for South Island (Non-Rural) deliveries.
Rural Shipping are as follows:
$12 for North Island Rural Shipping,
$15 for South Island Rural Shipping.
All New Zealand purchases $99 and over will receive free shipping.
We are now also offering shipping to Australia.
Please see
here for further details.
How long will my order take to arrive?
As our gift boxes are individually put together and can include personalised items or cookies that are freshly made to order, please allow up to 7 working days from date of purchase before they are ready to be shipped.
Shipping itself will take up to 3 working days.
*Please note shipping times may vary during the holidays.
Please order in advanced as possible to ensure your gift arrives in time and if you need your order to be delivered on a specific date, please contact us
here.
*Additional charges may apply.
Do you ship internationally?
We currently only offer shipping within New Zealand and Australia.
What is your Return Policy?
As there are personalised aspects in our gift boxes, we cannot offer returns if you have simply changed your mind.
If you or the recipient are not entirely satisfied with your purchase, please get in touch with us and we will do our best to come to a solution.
If any of the items in your gift box have been damaged during the shipping process, please contact us within 7 working days of receiving your order and we will be happy to replace the item.
Robe Return Policy:
If there are any issues with sizing, please get in touch and we will organise an exchange, given that the robes are in its original condition. Any robes that have been properly worn or washed will not be eligible for an exchange.
What is your Privacy Policy?
We collect the following personal information from you when this website is used: your name and contact details including address, billing information and purchase details.
All information is collected through our website and will absolutely not be shared unless it is needed for us to fulfill the orders you have made.
You can contact us at
hello@velvetskies.co.nz if you have any further queries in regards to our privacy policy.
